Privacy Policy

Overview

Knowz Pty Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your information. This Privacy Policy explains our practices regarding data collection and usage for our Shopify application that helps merchants recover abandoned carts through intelligent voice messages.

Information We Collect

Store Information

• Shop domain and basic store settings
• Product information for cart recovery messages
• Order and cart data for abandonment tracking
• Customer contact information (phone numbers)

Usage Data

• Voice message delivery statistics
• Campaign performance metrics
• App usage and feature utilization
• Technical logs for troubleshooting

Configuration Data

• Voice preferences and custom messages
• Business information for personalization
• Notification settings and preferences
• Integration configurations

Voice Message Collection & Processing

We collect phone numbers and names through store checkout processes to provide cart recovery services via automated voice messages.

Data Use

Automated voice message generation and delivery for cart abandonment recovery

Third-Party Services

Voice synthesis and telephony providers may include:

• Twilio (telephony services)
• AWS (cloud infrastructure)
• Other certified voice and telecommunications providers

Retention

Phone numbers retained for 90 days after last cart activity

International Transfers

Data may be processed outside customer's home country for voice generation and delivery services

Opt-Out

Customers can opt out via email to support@knowz.com or by requesting during any voice call

How We Use Your Information

• Service Delivery: Process abandoned cart recoveries and send voice messages to customers
• Performance Analytics: Track campaign effectiveness and provide insights
• Customization: Personalize voice messages based on your business and products
• Support: Provide technical assistance and troubleshoot issues
• Compliance: Meet legal and regulatory requirements

Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted partners who assist in delivering our services (voice processing, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure data centers with physical protection
• Regular backup and disaster recovery procedures

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about what data we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from communications or disable features

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active account data is retained while your subscription is active
• After account deletion, data is securely removed within 30 days
• Some anonymized analytics may be retained for service improvement
• Legal and compliance data may be retained as required by law

GDPR Rights (European Union)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Your GDPR Rights

• Right to Access: You can request information about what personal data we have about you and how it's processed
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your personal data
• Right to Data Portability: You can request your personal data in a structured, machine-readable format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: You can withdraw consent for voice messaging at any time

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: For voice message marketing communications (you can withdraw this anytime)
• Legitimate Interest: For improving our services and analytics
• Contractual Necessity: For providing our core cart recovery services

Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at:

Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not addressed your concerns adequately.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by data authorities
• Adequacy decisions for data transfer destinations
• Certification schemes and codes of conduct

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through the app or via email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: